Fleek are one of our South African based partners who provide their clients with a full implementation and configuration of CaseBlocks. As well as delivering contact centres and hosted Business Process Automation, they also specialize in Customer Relationship Management (CRM) and Unified Communications (UC) as a flexible service to their clients.
They provide their clients with the necessary software they need to run both traditional and advanced contact centres and their partnership with CaseBlocks enables them to offer business process management and automation capability in addition to their contact centre and CRM solutions.
They deliver enterprise-grade functionality on a pay-per-usage model whereby their client’s only pay for the services they use and there is no requirement for additional infrastructure in order to access it. The Fleek solution set is an integrated, fully hosted, multiple service provider solution, which can be purchased as a complete end-to-end system or on a component basis.
In order to ensure guaranteed service, their infrastructure is hosted by a number of providers with carrier grade infrastructure around South Africa.