The CaseBlocks Order Management System can be customised to suit your business and is suitable for managing both e-commerce and traditional offline order processing. CaseBlocks can help to increase the throughput of orders within your system by automating repeatable processes and allowing you to focus on those orders needing intervention.
CaseBlocks allows you to track orders, implement service levels, automatically generate risk scores and more. So, if you have outgrown your standard order management package or it doesn’t have the functionality you need, then CaseBlocks can help.
CaseBlocks is easy to integrate with your existing cloud or on-premise systems, such as order capture websites, warehouse management, branch or delivery systems, allowing you to create efficient straight through processes
CaseBlocks e-commerce templates include everything you need to get up and running to start processing orders straight away. You can adapt the default templates to create different processes for different order types, such as consumer paid for orders, or credit-based orders from your business customers.
The CaseBlocks Order Management System connects to your existing order capture sites through the CaseBlocks API server so that whenever an order is placed on your website it automatically appears in CaseBlocks. Once your order is inside CaseBlocks, it’s managed according to your order management process to ensure every sale is fulfilled correctly.
Easy to use tools help you define the tasks to be carried out at each stage of your process and adapt as are your requirements change following internal innovation or external forces.
Your orders come in from various channels: online, over the phone, by email, face-to-face, traditional mail, or from business partners. No matter how you receive them, your orders still have to be processed.
With the CaseBlocks Order Management System, orders can automatically be transferred to CaseBlocks or entered manually when you receive them within the web browser. You can even import your historical order data to retain continuity. CaseBlocks can be configured to highlight any invalid data entries in your .csv file to help minimize errors and protect the quality of information in your system.
By using CaseBlocks to manage your order processing, you can reduce paperwork by storing digital copies of documents such as invoices, order forms and customer correspondences, increase the efficiency of your processes and focus on fulfilling customer orders.